
João Gonçalves
IT Support Systems Specialist
Skills

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Portfolio
Werkervaring
Owner and Leader Technician
SellFix • ZZP
May 2019 - Present • 7 yrs
● Diagnosis and repair of hardware failures and operating systems. ● Troubleshooting Windows and Linux for end users. ● Configuration and optimization of devices, security policies and preventive maintenance. ● Incident logging and documentation of applied technical solutions. ● Technical consulting and ongoing end user support
Call Center Operator
Medicare • Parttime
Sep 2023 - Sep 2025 • 2 yrs
● Consultative sales inbound and outbound on PT/EN/ES under cold leads. ● Customer-facing sales role focused on communication, needs assessment and solution presentation ● Developed strong interpersonal, negotiation and customer relationship skills
Store Manager
ProSound • Fulltime
Aug 2019 - Apr 2022 • 2 yrs 8 mos
● Store management and commercial operations. ● Customer support and sales management. ● Operational responsibility and administrative support.
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rafapincarvalho

Portugal