Jhon C

Logistics Coordinator

Freshdesk • Fulltime

Oct 2025 - May 2026 • 7 mos

- Process service requests within the American Expediting shipment management system, generate quote, and verify shipping documentation where applicable. - Dispatch jobs according to customer requests, specifications or needs. - Work with all American Expediting offices and local service providers to ensure the process transfer is handled efficiently thus meeting desired results of initial service request.

Senior Customer Service Advisor

Freelancing Career • Fulltime

May 2023 - Sep 2025 • 2 yrs 4 mos

- Handle bilingual customer support for clients. - Resolve inquiries via phone and digital tools. - Maintain high customer satisfaction rating

Customer Service Representative

Atento • Fulltime

Aug 2022 - May 2023 • 9 mos

Provided bilingual (English and Spanish) customer support to resolve technical issues and concerns related to: - Internet services - Mobile data services - Equipment issues - Assisted customers with troubleshooting and resolving technical problems, ensuring timely and effective solutions. - Collaborated with internal departments, including Retention and Collections, to facilitate communication and issue resolution. - Utilized excellent communication and problem-solving skills to deliver high - Quality customer experiences and build trust with clients. - Worked in a fast-paced environment, managing multiple customer interactions and prioritizing issues to meet service level agreements.