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IT Service Desk Analyst
Freelancer.com
Oct 2023 - Present • 2 yrs 7 mos
IT Service Desk Analyst L1 – HCL Technologies, Taguig (Oct 2023 – Present) I provide technical support for hardware, software, and network issues, manage accounts in Active Directory, and ensure smooth onboarding/offboarding processes. I also mentor new analysts, document workflows, and consistently meet service level agreements with strong customer satisfaction.