
Jomari
Virtual Assistant
Skills

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Werkervaring
E-Commerce Virtual Store Manager
Bloom • Freelance
Feb 2025 - Nov 2025 • 9 mos
served as the primary point of contact for all customer inquiries via Zendesk. Processed returns and exchanges, updated Shopify product listings with SEO-optimized descriptions, and managed daily inventory tracking spreadsheets. Achievement: Maintained a 99% customer satisfaction (CSAT) score across 500+ monthly support tickets and cleared a 3-week backlog of customer emails within the first 48 hours of onboarding.
Executive Support & Inbox Management
Apex • Freelance
May 2024 - Jan 2025 • 8 mos
Managed a high-volume, chaotic inbox for a busy CEO, utilizing aggressive filtering and labelling systems. Coordinated complex multi-time zone scheduling, booked international travel itineraries, and prepared weekly executive briefing documents. Achievement: Reclaimed an average of 15 hours per week for the CEO by implementing an email triage system and reduced calendar scheduling conflicts to absolute zero over a 12-month period.