
Jorge Luis
Spanish and English SEO Specialist for Keyword Research and AI Search
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E-commerce Operations and Pre-sales Specialist
Teleperformance • Fulltime
Oct 2025 - Present • 1 yr 1 mo
Pre-sales and e-commerce operations for a global consumer tech brand (drones and cameras) in the Spanish and UK markets. - Advise customers before purchase on products, features and compatibility, turning questions into sales. - Manage the full order lifecycle: orders, stock availability, shipping, logistics issues and returns. - Track cases in CRM and escalate issues to internal teams through JIRA. - Analyze customer feedback and KPIs to detect recurring problems and improve the user experience. Why it matters for SEO: every day I see the real questions customers ask before buying online. That is the starting point of good keyword research.