Joyce W

Scheduler, After Hours Scheduling Coordinator

HomeCarer Trusted Independent Living • Parttime

Jan 2025 - Present • 1 yr 7 mos

Scheduling Coordinator. . Coordinated caregiver and staff schedule remotely to ensure continuous client care. . Coordinated daily, weekly, and long-term caregiver schedules to ensure consistent client coverage. . Matched caregivers to clients based on skills, availability, location, and individualized care plans. .Managed last-minute call-outs, shift changes, and emergency staffing needs to prevent service disruptions. . Monitored missed clock ins/out, keeping track of overtime scheduled preventing overwork and ensuring compliance with labor laws. . Communicated schedule updates effectively with caregivers, clients, and family members. . Utilized home care scheduling software to maintain accurate scheduling and client records. . Verified caregiver availability, credentials, and compliance prior to assignment. . Supported caregiver onboarding by scheduling orientations, training sessions, and initial client visits. . Collaborated with clinical staff and management to optimize scheduling efficiency and service delivery. . Ensured compliance with organizational policies, labor regulations, and client service agreements. After-Hours On-Call Coordinator. . Served as the primary point of contact for after-hours, weekend, and holiday operations. . Responded promptly to caregiver call-outs, client concerns, and urgent care coverage needs. . Coordinated on-call caregivers and backup staff to maintain continuity of care. . Provided professional support and guidance to caregivers during off-hours situations. . Documented incidents, actions taken, and follow-ups for management review. . Escalated clinical, safety, or operational issues to supervisors or on-call management as required. . Maintained confidentiality, professionalism, and calm decision-making under pressure.