Juan G.

Workfront Principal Architect | IT Project Management

Code and Theory • Fulltime

Jun 2025 - Present • 1 yr 4 mos

• Guided qualified prospects through structured conversations clarifying needs, expectations, objections and decision pathways. • Participated in pre-sales cycles: scoping sessions, solution presentations and proposal coordination. • Managed communication sequences ensuring consistent follow-up and pipeline momentum through every decision stage. • Helped prospects understand frameworks, benefits and requirements, enabling confident and informed decisions. • Tracked engagement indicators and qualification criteria in CRM, improving pipeline visibility and forecasting. • Delivered post-call support reinforcing trust and long-term confidence after each client interaction. less

Business Analyst | Jr. Project Manager | CRM Implementation |

Tata Consultancy Services • Fulltime

Aug 2024 - Jun 2026 • 1 yr 10 mos

Creatio CRM implementation for a Fortune 500 insurance and financial services client, with distributed teams across the US, India and Latin America. • Supported structured prospect interactions, ensuring clarity, alignment and seamless movement through decision stages. • Managed communication workflows, monitored engagement and delivered timely updates strengthening the overall client experience. • Collaborated across teams to maintain consistency, solve prospect concerns and reinforce trust during conversations. • Addressed inquiries, clarified expectations and provided guidance to improve understanding throughout buying processes. • Configured CRM pipelines, stages and reporting used by sales teams for qualification and forecasting. • Balanced operational tasks with client-facing responsibilities, ensuring organized pipelines and smooth prospect management.

Media Assistant | Campaign Project Delivery & Reporting

NEUE MEDIA • Fulltime

Aug 2023 - Jul 2024 • 11 mos

Media campaign delivery for a portfolio of 10 real estate accounts in the Australian market (marketing and e-commerce). • Supported structured prospect follow-ups, ensuring timely communication, clarified expectations and improved decision readiness. • Coordinated daily interactions, keeping consistent messaging and delivering the information clients needed before committing. • Prepared organized reports and tracking insights supporting clearer conversations and smoother guidance during buying processes. • Monitored engagement activity and delivered updates helping clients stay aligned through every decision stage. • Managed competing deadlines and stakeholder expectations in a fast-paced agency environment. • Featured in The Australian Financial Review front page coverage, representing NEUE MEDIA.