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Nederlands
$
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Juan Camilo
@juank_18
Virtual Assistant and Manual QA Tester
Panama
Spaans
Over mij
I am a reliable and detail-oriented professional specializing in virtual assistance and manual QA testing. I help businesses stay organized, improve customer support, and identify issues in websites and mobile applications through careful testing and structured reporting. I adapt quickly to new tools and workflows, communicate clearly, and am committed to delivering accurate, high-quality results on time.
Skills
Juan Camilo
offline •
Gemiddelde reactietijd: 1 uur
Bekijk mijn diensten
Algemene assistentie
I will virtual assistant, customer support and admin tasks
Algemene assistentie
I will tester and provide a detailed QA report
Portfolio
Werkervaring
Graphic Design & Operations Assistant
No Limits Design • Fulltime
Feb 2025 - Present • 1 yr 8 mos
Supported graphic design, exhibition setup, and operational activities in a dynamic work environment. Organized graphic materials and resources for multidisciplinary teams and provided technical and logistical assistance. Supported production process documentation and visual quality control while maintaining an organized and detail-oriented workflow. Achievements: Improved operational efficiency by 20% through better organization of tasks and resources. Supported the practical training of new team members through leadership and communication skills. Maintained a 100% customer satisfaction rate through accurate and high-quality execution of assigned tasks.
Concentrix
Fulltime • 4 yrs 3 mos
Operations Trainer
Sep 2021 - Oct 2024 • 3 yrs 1 mo
Trained new employees using digital tools and structured training materials, supporting their integration into remote teams and operational environments. Created digital training materials and provided individualized follow-up to monitor participant progress. Identified training needs and proposed effective solutions aligned with operational objectives. Achievements: - Increased knowledge retention by 20% through improved training materials and individualized follow-up. - Reduced new employee integration time by 25% by optimizing the virtual onboarding process.
Customer Service Representative
Jul 2020 - Sep 2021 • 1 yr 2 mos
Provided customer support through email, chat, and phone, resolving inquiries and handling customer requests in a timely and professional manner. Maintained accurate digital records to ensure proper case tracking and operational efficiency while consistently meeting service and quality standards. Achievements: - Handled an average of 100–150 daily customer interactions while maintaining a customer satisfaction rate above 90%. - Contributed to a 15% improvement in First Contact Resolution over two quarters through clearer communication and accurate documentation. - Supported sustained KPI performance above 95%, including response time and service quality.
8 Reviews
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1-5 van 8 reviews
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I had a great experience working with Juan. They show strong attention to detail and a clear understanding of testing processes. Juan doesn't just find bugs - they provide detailed steps to reproduce them, accurate logs, and useful context, which makes life much easier for developers. Communication is always smooth and timely. Highly recommended!
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Excellent communication and great attention to detail! The quality of the testing and video recordings was top-notch. Everything was done exactly as requested, and the feedback was incredibly helpful for our development process. Highly recommended, and I will definitely work with them again! 5/5 stars! ⭐⭐⭐⭐⭐
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Great experience working together! Everything was done quickly, accurately, and strictly according to instructions. Excellent communication throughout the process. Highly recommended!
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bo_alina
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Fantastic tester! Very fast, reliable, and attentive to detail. Communication was smooth, and all testing tasks were executed perfectly. Highly recommended!
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gr_payments
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Great freelancer! Very attentive to detail, clear communication, and smooth collaboration overall. Performed all testing tasks quickly and accurately. Would definitely work together again!
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