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Fiverr Pro
Nederlands
$
USD
Juliet Mukisa
@julietmukisa
Customer Support VA, Admin, AI fluency certified,CS50 Computer Science
Oeganda
Engels
Over mij
Hi, I’m Juliet
I’m a Customer Support Representative, Admin VA, and AI-fluent assistant.
Here's how I support you:
Customer Support / CSR: Email + chat replies, order tracking, FAQs, client follow-up, polite & fast service
Admin VA: Inbox management, data entry, scheduling, Google Sheets/Docs, calendar + file organization
AI + Automation: I use AI tools to research faster, summarize documents, and cut repetitive admin time
Why me?
1.Certified: CS50 + AI Fluency certified. Detail-obsessed and reliable.
2.English Fluent | EAT Timezone: Clear communication + overlap with UK/EU business hours.
Skills
Juliet Mukisa
offline •
Bekijk mijn diensten
Algemene assistentie
I will be your ai powered admin VA and customer support representative
Werkervaring
Admin and Computer Basics Trainer
Technologies • Parttime
Jan 2022 - Present • 4 yrs 6 mos
1. Manage daily administrative tasks, student records, and office systems 2. Train students in Computer Basics: Microsoft Word, Excel, Email, Internet use 3. Support 10+ students weekly with troubleshooting and digital literacy 4. Known for patient teaching, clear communication, and organized reporting Skills Used: Microsoft Office, Email Management, Training, Administration, Customer Support
Customer Service Representative and Trainer
Telecoms.com • Fulltime
Dec 2014 - Nov 2018 • 3 yrs 11 mos
Managed high-volume customer support for one of Uganda’s leading telecoms. Key Achievements 1. Handled 50+ customer emails, live chats, and calls daily with 95% CSAT 2. Trained and onboarded 15+ new customer service agents on support systems 3. Specialized in inbox management, complaint resolution, and daily support reports 4. Known for calm de-escalation, clear English communication, and fast response times Tools Used,Email platforms, Live Chat software, CRM systems, Microsoft Excel for reporting
