Vinh Nguyen
I will create and localize commercial content and brand strategies
Skills
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Werkervaring
Japanese Language Center Operations Manager
SOFT SKILL & ENGLISH SCHOOL • Fulltime
Sep 2018 - Present • 8 yrs 1 mo
Directed daily operations and strategic business development for a specialized language center. Focused on streamlining administrative workflows, enhancing educational service quality, and bridging cross-cultural team dynamics. Workflow Optimization: Restructured internal administrative and accounting processes, integrating systematic workflows to significantly reduce manual overhead and boost operational efficiency. Cross-Cultural Management: Orchestrated seamless collaboration between native instructors and local staff, standardizing communication protocols and personnel training programs. Service Excellence & Retention: Elevated student retention rates and overall satisfaction by implementing structured, data-driven approaches to customer care and academic tracking.