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kajalbhardwa218

Kajal Bhardwaj

@kajalbhardwa218

Virtual Assistant specializing in Chatbot Setup and Lead Generation

India
Engels, Hindi
Sommige informatie wordt in het Engels weergegeven.
Over mij
Hello! I am a reliable Virtual Assistant who helps businesses manage tasks efficiently. I specialize in chatbot setup, lead generation, data entry, and customer support assistance. I can create simple chatbots for restaurants and small businesses to handle customer inquiries and bookings. I am committed to delivering accurate work, clear communication, and on-time completion. My goal is to support businesses and help them improve productivity and customer engagement.... Lees meer

Skills

k
kajalbhardwa218
Kajal Bhardwaj
offline • 
Gemiddelde reactietijd: 3 uur

Bekijk mijn diensten

Regelgebaseerd chatbots
I will create chatbot with landbot to automate customer support
VanafUS$ 25 / projectMeer informatie
Regelgebaseerd chatbots
I will automate lead capture chatbot with calendly meeting booking
VanafUS$ 15 / projectMeer informatie

Portfolio

Werkervaring

Roblox

Senior Executive Customer Service, Operations.

Roblox • Fulltime

Sep 2022 - Feb 2025 • 2 yrs 5 mos

• Provided international customer support and moderation services for a global gaming platform. • Handled ban appeals, account suspensions, fraud investigations, and abuse reports. • Ensured fair decisions aligned with platform community guidelines and moderation policies. • Maintained SLA, TAT, and KPI performance metrics in a high-volume environment. • Achieved 98–100% quality assurance scores and received performance-based incentives. • Escalated complex cases to Trust & Safety teams following internal protocols. • Documented cases using Zendesk and internal CRM tools.