
Muhammad Kashif
Your All in One Creative Partner for Words Careers and Design
Skills

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Portfolio
Werkervaring
AL RIAZ TRAVEL & TOURISM
Travel • Fulltime
Dec 2024 - Present • 1 yr 5 mos
Processed and submitted visa applications for multiple countries through various official and private online visa portals (including UAE, Bahrain, Qatar, and others), ensuring speed and accuracy in document handling. Specialized in Umrah operations, creating and managing Umrah vouchers efficiently using four different CRM software platforms, ensuring compliance with client preferences and ministry regulations. Offered clients accurate visa rates and travel-related quotations, ensuring transparency, competitiveness, and customer satisfaction. Maintained organized records of all applications and vouchers, tracked application statuses, and followed up with consulates and embassies as needed. Handled multiple cases under pressure while meeting strict deadlines. Built strong relationships with clients, tour operators, and partner agencies, contributing to customer retention and company growth.
Zong CMPak
Zong 4G • Fulltime
Dec 2022 - Dec 2023 • 1 yr
Customer Service Officer (CSO) Handled 100+ inbound and outbound calls daily, providing prompt and effective support to customers facing internet connectivity, signal issues, and network-related problems. Delivered high-quality technical assistance by troubleshooting common issues and guiding customers through solutions with clarity and patience. Maintained a strong customer satisfaction score by resolving queries quickly, professionally, and with a customer-first attitude