k
katgservices

Katarina

@katgservices
5,0(1)

AI Operations Systems and Process Virtual Assistant

Filippijnen
Engels, Tagalog
Sommige informatie wordt in het Engels weergegeven.
Over mij
I deliver modern virtual assistant and operations support with a strong understanding of the hands-on work behind every process. My experience covers customer support, CRM management, e-commerce, lead generation, data handling, workflow coordination, and general administration. Since 2017, I’ve supported clients across the USA, UK, Australia, and Europe, using practical experience, reliable systems, and current tools to keep operations organised, accurate, and efficient.... Lees meer

Skills

k
katgservices
Katarina
offline • 
Gemiddelde reactietijd: 15 uur

Bekijk mijn diensten

Onderzoeksassistent
I will provide professional administrative virtual assistant services
5,0(1)
VanafUS$ 5 / projectMeer informatie
Berichten sturen en e-mailen
I will handle email customer support professionally for your business
VanafUS$ 5 / projectMeer informatie

Werkervaring

Senior Customer Support Specialist

Offshore Holdings Ltd • Fulltime

Aug 2019 - Jan 2026 • 6 yrs 5 mos

Oversee daily email support operations through Zendesk and Gorgias, ensuring timely and accurate handling of customer inquiries. Responsibilities include refund processing, reshipment coordination for failed deliveries, and consistent monitoring of customer satisfaction KPIs. Shopify and Google Workspace are used for backend tracking, documentation, and reporting

1 Reviews
5,0

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Specificering van de beoordeling
  • Communicatieniveau van de freelancer
    5
  • Kwaliteit van de levering
    5
  • Waarde van de levering
    5
1-1 van 1 reviews
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    jasminn11

    AU

    Australië

    5

    Katarina completed the task well within the timeframe. Amazing work! Great communication

    US$ 50

    Prijs

    3 dagen

    Looptijd

    gig

    Onderzoeksassistent

    Nuttig?
    Ja
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