k
kazi_arnob

Arnob K.

@kazi_arnob

MCA Operations Specialist and Call Auditor

Bangladesh
Engels, Bengaals
Sommige informatie wordt in het Engels weergegeven.
Over mij
MCA Operations & Quality Assurance Specialist with 7+ years of elite experience in the US/Canada alternative lending sectors. Having spent 4 years as an outbound/inbound telemarketer and 3+ years managing an award-winning BPO operations team, I deeply understand the anatomy of a fundable merchant. I specialize in audio call auditing, lead scrubbing, and precision CRM entry. I accurately audit raw recordings to judge passed vs. declined leads based on bank deposits, open positions, and decision-maker authority to deliver a clean pipeline.... Lees meer

Skills

k
kazi_arnob
Arnob K.
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Werkervaring

Teleperformance

Teleperformance

Freelance • 6 yrs 11 mos

MCA Operations Team Lead

Aug 2023 - Present • 2 yrs 11 mos

Led a top-performing BPO operations team managing US/Canada Merchant Cash Advance (MCA) live transfers, outbound campaigns, and quality assurance workflows. Awarded best team for the fiscal year 2023-2024. Oversaw audio auditing compliance, CRM lead tracking, and agent performance to maximize fundable metrics for brokers.

Senior MCA Lead Auditor / Telemarketer

Aug 2019 - Aug 2023 • 4 yrs

Handled high-volume inbound and outbound MCA calls targeting US and Canada business owners. Specialized in pre-underwriting qualification by analyzing merchant financial health, daily/weekly bank deposits, existing funding positions, and credit profiles. Managed strict compliance and data entry accuracy.