
Keerthana KK
Level 1
Virtual Assistant
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Technical Lead
Cognizant • Fulltime
Aug 2016 - Aug 2023 • 7 yrs
I have 7 years of experience in IT, specialized in incident management, user access management and network device monitoring. I handled access provisioning and deprovisioning using Active Directory and ServiceNow, ensuring timely service delivery. I was responsible for 24x7 network monitoring using tools like CA spectrum and managing escalations based on SLAs. I have also supported incident and service request manager, where I regularly interacted with L2 and L3 teams for resolution tracking.
26 Reviews
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shreyasharma199

India
Loved working with Keerthana on our Notion setup. She is incredibly smart, proactive and has a strong understanding of how to build efficient systems. What I appreciated most was her solution driven approach. We are a design studio and she made the entire system for us smooth. Highly recommend working with her.
Reactie van de freelancer
cmjefferson

Verenigde Staten
I was very pleased with Kerthana's work. I'm sure I will hire her again. She was easy to work with and did the job perfectly!!
Reactie van de freelancer

davidnibbs1

Verenigd Koninkrijk
An excellent job done! Thanks very much, Keerthana.
Reactie van de freelancer
mosti1one
Terugkerende klant

Duitsland
mosti1one
Terugkerende klant

Duitsland

