
Keerthana KK
Level 1
Virtual Assistant
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Technical Lead
Cognizant • Fulltime
Aug 2016 - Aug 2023 • 7 yrs
I have 7 years of experience in IT, specialized in incident management, user access management and network device monitoring. I handled access provisioning and deprovisioning using Active Directory and ServiceNow, ensuring timely service delivery. I was responsible for 24x7 network monitoring using tools like CA spectrum and managing escalations based on SLAs. I have also supported incident and service request manager, where I regularly interacted with L2 and L3 teams for resolution tracking.
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elalondono
Terugkerende klant

Verenigde Staten
I had a great experience working with Keerthana! She helped me with a Google Sheets task (Real Estate) and was able to quickly understand what I needed. She was responsive, detail-oriented, and delivered quality work. I highly recommend her if you need help with Google Sheets.
Reactie van de freelancer
germangeorus

Frankrijk
Exceptional work! You didn't just 'do the job'—you owned it. The quality here speaks for itself, and it’s clear you put a lot of heart into this. Huge win! I will be glad to work with you again :-)
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pranithnaik657

India
I was a beginner with Notion and was confused about its settings. She understood what I was looking for and created the template for me, made all the necessary changes at a reasonable price 🙌🏻
Reactie van de freelancer

davehamilton519
Terugkerende klant

Australië
very professional and timely in all actions, worked together with is to help get us organised and on track

davehamilton519
Terugkerende klant

Australië
Very happy, been great to have the assistance to get us more organised
Reactie van de freelancer


