
Ken Espora
Virtual Assistant for Kajabi Email Marketing Automation and Social Media
Skills

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Werkervaring
Virtual Assistant
Freelancer • Freelance
Nov 2022 - Present • 3 yrs 7 mos
Responsibilities: • Managed Kajabi websites and uploaded course content • Set up email newsletters and email campaigns • Created automation workflows using Zapier • Scheduled and posted social media content • Managed engagement and responded to messages/comments • Assisted in Facebook ad campaigns during product launches • Organized events and sent email confirmations to participants
Technical Support, Customer Support & Quality Assurance
Teletech, 247.ai and Satellite Office • Fulltime
May 2013 - Oct 2022 • 9 yrs 5 mos
Responsibilities: • Provided technical support for broadband and mobile services • Assisted customers with troubleshooting connectivity issues • Handled customer inquiries and complaints professionally • Managed support through phone, email, and chat • Promoted to Quality Assurance reviewing agent performance and service quality