kenneth

AI Automation & CRM Systems Specialist

Jan 2024 - Present • 2 yrs 4 mos

Built and managed advanced AI-powered automation systems for agencies, coaches, contractors, and local service businesses using GoHighLevel, Make.com, Replit AI, Claude Code, Zapier, and custom API integrations. Designed scalable business infrastructures focused on lead capture, automated follow-up, appointment booking, client onboarding, and long-term customer retention. Developed high-converting CRM systems that automate communication across SMS, email, voicemail, and pipeline workflows to reduce manual labor and increase conversion rates. Integrated GoHighLevel with third-party tools including Twilio, Stripe, Google Sheets, calendars, webhooks, and external APIs to create seamless operational systems. Specialized in building automated workflows that eliminate missed leads, improve response time, and increase business efficiency without increasing team workload. Created AI-powered assistants and internal business tools using Replit AI and Claude Code to streamline operations, automate repetitive tasks, and improve customer support systems. Managed complex workflow automations through Make.com, including lead routing, conditional automations, onboarding systems, reporting dashboards, and cross-platform integrations. Worked with businesses across industries including home services, digital marketing agencies, coaching, healthcare, real estate, and local service providers. Built sales funnels, CRM pipelines, automated nurture campaigns, and conversion-focused systems designed for scalable growth. Configured AI-enhanced lead qualification systems and automated communication frameworks that helped businesses improve customer acquisition and retention while reducing operational bottlenecks.

AI Appointment Booking System Developer

Nov 2023 - Present • 2 yrs 6 mos

Designed and deployed advanced workflow automation systems using Make.com for agencies, startups, and service-based businesses looking to streamline operations and eliminate repetitive manual tasks. Built highly customized automation infrastructures connecting CRMs, forms, payment processors, email systems, AI tools, spreadsheets, scheduling platforms, and third-party APIs into centralized operational systems. Specialized in creating scalable automation frameworks that improved efficiency, reduced human error, and increased operational speed. Developed automated lead routing systems, onboarding processes, customer follow-up workflows, reporting dashboards, invoicing systems, appointment booking automations, and AI-assisted communication systems. Integrated platforms including GoHighLevel, Google Workspace, Stripe, Slack, Airtable, Twilio, OpenAI, webhooks, and custom APIs to build seamless business ecosystems capable of handling high-volume operational workflows. Created conditional logic automations and advanced scenario-based workflows to support businesses with lead nurturing, sales pipeline automation, client communication, internal task management, and marketing operations. Implemented AI-powered systems using Claude Code and Replit AI to automate repetitive business processes and improve customer support operations. Designed automation systems that enabled businesses to scale operations without increasing staffing requirements. Worked with agencies, consultants, local businesses, and digital entrepreneurs to optimize operational systems and improve conversion processes. Focused heavily on automation strategy, workflow architecture, CRM integration, and business process optimization to support long-term scalability and growth.