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Kevin Q
@kevin_denver
Full Stack Developer Cloud Engineer
Verenigde Staten
Engels
Over mij
Full Stack Developer and Microsoft Azure Cloud Engineer with a decade of enterprise IT experience spanning cloud infrastructure, networking, systems administration, and development. I build and deploy production Azure applications while also managing the infrastructure behind them. Certified in Azure, AI, full-stack development, and Apple support, with more Azure credentials in progress. Most freelancers specialize narrowly; I cover cloud, networking, hardware, and development under one roof. I help small businesses get enterprise-grade IT support without MSP retainer or full-time hire costs.
Skills
Kevin Q
offline •
Gemiddelde reactietijd: 1 uur
Bekijk mijn diensten
Cloudbeheer
I will be your freelance small business systems administrator
Cloudbeheer
I will be your freelance small business microsoft 365 administrator
Werkervaring
IT Support Engineer
Mosaic Comprehensive Care • Fulltime
Mar 2020 - Dec 2025 • 5 yrs 9 mos
• Delivered comprehensive IT support services encompassing computer, equipment, and network troubleshooting, as well as cloud services maintenance. • Provided deskside, phone, email, and chat support, while offering deployment assistance to the networking team. • Played a key role in troubleshooting server and cloud service outages, and oversaw projects involving fiber optics and Ethernet deployments. Managed and supported Azure Instance. • Acted as the primary contact for crisis response at a campus, contributing to technology progression discussions and adoption strategies. • Mentored new help desk employees to facilitate their integration into the systems and environments. • Assumed leadership of the help desk team in the absence of the manager, and authored Knowledge Base Articles and communications for the company on new procedures, software updates, and temporary solutions during outages. • Managed print servers, SIP, VOIP systems, and Citrix.
Mac+ Advisor
Apple • Fulltime
Jan 2015 - Feb 2020 • 5 yrs 1 mo
• Provided high-level technical support for a leading technology company specializing in portable and desktop devices. • Demonstrated expertise in customer service, technical support, operating systems, computer hardware, and troubleshooting to ensure customer satisfaction. Built and maintained relationships with business customers. • Played a key role in mentoring new advisors to enhance their troubleshooting skills and deliver exceptional customer care and retention.
