Manoj Khatri

Freelance Digital Services Specialist / Project Manager

Upwork • Freelance

Dec 2021 - Present • 4 yrs 9 mos

Independent freelancer delivering high-accuracy digital and administrative support services to global clients. Specialized in data management, document processing, web research, project coordination, and end-to-end digital task execution while maintaining strict quality and deadline standards. Key Responsibilities 👉 Managed complete client lifecycle: inquiry → scope clarification → execution → delivery → revisions. 👉 Delivered Excel data entry, PDF conversion, document formatting, product listing, and web research projects. 👉 Coordinated multi-task projects with structured workflow planning. 👉 Maintained platform compliance, response rate, and on-time delivery metrics. 👉 Communicated professionally with international clients to ensure clarity and satisfaction. 👉 Implemented quality control checks before final submission. Key Achievements 👉 Successfully delivered multiple projects across various industries. 👉 Built long-term client relationships with repeat orders. 👉 Maintained strong performance ratings and positive client feedback. 👉 Developed efficient workflow systems to increase productivity and accuracy. Core Competencies 👉 Data Entry & Excel Management 👉 PDF Conversion & Formatting 👉 Web Research & Lead Generation 👉 Client Communication 👉 Project Management 👉 Time & Deadline Management 👉 Quality Assurance

Operations Manager / Digital Project Manager

Tata Consultancy Services • ZZP

Apr 2015 - Feb 2021 • 5 yrs 10 mos

Led end-to-end management of digital service projects, overseeing client communication, task delegation, quality control, and delivery timelines. Managed multiple service categories including data entry, web research, document formatting, Excel automation, website content management, and admin support operations. Key Responsibilities 👉 Managed complete project lifecycle: client onboarding → requirement analysis → execution → delivery. 👉 Acted as primary point of contact for clients (requirement gathering, revisions, follow-ups). 👉 Delegated tasks to internal team members based on expertise. 👉 Maintained quality assurance standards before final submission. 👉 Handled pricing, quotations, and project scope management. 👉 Monitored deadlines and ensured on-time delivery. 👉 Resolved client concerns and handled revision cycles professionally. 👉 Improved workflow systems to increase operational efficiency. Key Achievements 👉 Successfully managed multiple concurrent digital projects. 👉 Maintained strong client satisfaction and repeat business. 👉 Improved turnaround time through structured workflow delegation. 👉 Built scalable process system for admin and digital support tasks. Core Skills Developed 👉 Project Management 👉 Client Relationship Management 👉 Operations Oversight 👉 Team Coordination 👉 Digital Workflow Optimization 👉 Quality Control 👉 Business Communication 👉 Deadline & Resource Management

Virtual Assistant – Call Allocation & Operations Support

Infosys • Fulltime

Jan 2019 - Dec 2020 • 1 yr 11 mos

Results-oriented Virtual Assistant responsible for managing inbound call distribution and operational workflow coordination. Ensessed efficient call routing to team members using internal CRM and call management systems to maintain service-level agreements (SLAs) and productivity targets. Key Responsibilities 👉 Assigned and routed inbound/outbound calls to appropriate team members through internal system. 👉 Monitored real-time call queues to ensure balanced workload distribution. 👉 Updated CRM and internal tracking systems with accurate call logs. 👉 Coordinated with supervisors to manage peak-hour call volumes. 👉 Maintained daily performance records and call allocation reports. 👉 Supported operational efficiency by reducing response delays. Key Achievements 👉 Improved call allocation efficiency by ensuring optimal workload balance. 👉 Helped maintain SLA compliance during high-volume periods. 👉 Reduced missed or unattended calls through proactive monitoring. 👉 Assisted in streamlining internal call routing workflow.