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Fiverr Pro
Nederlands
$
USD
Khaula K
@khaula_khalid
Customer Care Sales Support Specialist
Verenigd Koninkrijk
Engels
Over mij
I am a customer-focused professional with over 5 years of experience in fast-paced roles spanning sales support, client relations, and live customer care. I am skilled at managing high volumes of enquiries across phone, live chat, and email, while building rapport and guiding customers through purchase decisions. I have a strong track record in CRM management and client retention.
Skills
Khaula K
offline •
Bekijk mijn diensten
CRM-management
I will hubspot CRM setup and workflow automation expert
Werkervaring
Senior Customer Success Manger
KIA Motors
Jun 2024 - Present • 2 yrs 3 mos
Campaign Execution & Lead Gen: Executed omni-channel acquisition strategies across organic search, PPC, and paid social, generating over 1,200+ qualified inbound leads per quarter. ● ● ● SEO & Content Marketing: Directed end-to-end SEO strategy and content calendar creation, elevating organic web traffic by 65% year-over-year and capturing top-3 rankings for 45+ high-intent keywords. A/B Testing & Optimization: Conducted continuous A/B tests on landing page layouts, copy, and CTAs, elevating overall website conversion rate (CRO) from 2.1% to 3.8%. Cross-Functional Project Management: Coordinated with external agencies, copywriters, and graphic designers to launch 8 major product marketing campaigns on time and 15% under allocated budget.
