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Fiverr Pro
Nederlands
$
USD
Kieu Nguyen
@kieu92
Operations, Customer Experience Consultant
Vietnam
Vietnamees, Engels
Over mij
Dynamic Operations and Project Management professional with 9+ years of experience driving operational excellence across e-commerce, supply planning, and customer operations. Proven track record of leading cross-functional initiatives, optimizing workflows, improving business performance through data-driven decision-making, and delivering large-scale operational projects with measurable business impact
Skills
Kieu Nguyen
offline •
Bekijk mijn diensten
Klantenservice
I will provide customer support and improve customer experience
Projectmanagement
I will provide project management and business operations support
Werkervaring
Shopee
Fulltime • 4 yrs 3 mos
Project management & Supply planning - Fulfillment Service
Oct 2024 - Present • 1 yr 10 mos
Responsible for project management and supply planning within the Fulfillment Service department. Focuses on optimizing logistics and supply chain operations to ensure efficient service delivery and inventory management.
Seller Experience PMO
May 2023 - Oct 2024 • 1 yr 5 mos
Led initiatives to identify and address sellers’ operational challenges, developing performance improvement projects for the Seller Operations team to enhance overall platform efficiency and seller satisfaction.
Senior Operations KAM
Apr 2022 - Apr 2023 • 1 yr
Liaised with major brands to optimize operations and strengthen partnerships, improving cooperation and seller satisfaction through dedicated account management and operational excellence.
