Kourtney N

Training Specialist supporting Google

Randstad Singapore • Fulltime

May 2022 - Present • 4 yrs 1 mo

Designed and facilitated onboarding and operational training programs supporting high-volume global teams in fast-paced, policy-driven environments. Partnered with cross-functional stakeholders and subject matter experts to translate complex workflows and systems into structured, learner-friendly training solutions. Conducted ongoing needs assessments and leveraged performance feedback and QA insights to identify skill gaps and continuously improve training effectiveness. Developed and facilitated virtual instructor-led training sessions supporting distributed global teams across multiple onboarding cohorts. Managed updates to training materials and SOPs to ensure alignment with evolving business processes and compliance requirements. Utilized LMS platforms to deploy, track, evaluate, and maintain training records for learning programs and learner engagement. Provided ongoing learner support and coaching during onboarding and post-training transition periods to reinforce knowledge retention and operational readiness. *This company is Randstad Enterprise Fiverr didn't have that as an option*

TrueSource

OnPoint Testing • Fulltime

Aug 2020 - May 2022 • 1 yr 9 mos

Designed and implemented end-to-end training programs to support employee onboarding, role readiness, and ongoing development initiatives. Created engaging learning materials including job aids, facilitator guides, and digital learning modules aligned with adult learning principles. Collaborated with leadership, QA, and operational teams to identify performance gaps and implement targeted training interventions. Delivered virtual and in-person training sessions for diverse learner audiences. Evaluated training effectiveness through surveys, performance metrics, and stakeholder feedback, continuously refining learning solutions. Updated training materials and documentation in response to process changes, workflow updates, and operational improvements. *This company is TrueSource (parent company is Onpoint) this is the closest option on Fiverr

Communications Dispatcher Training Officer

Public Safety Flight • Fulltime

Sep 2009 - Oct 2017 • 8 yrs 1 mo

Designed and delivered structured, scenario-based training programs in a high-stakes, compliance-driven environment, preparing employees for real-time decision-making Assessed trainee performance and provided coaching and feedback to strengthen critical thinking, communication, and job readiness Translated complex policies and procedures into clear training materials and operational documentation to support consistency and accuracy Monitored performance metrics and evaluation data to identify training gaps and drive continuous improvement initiatives Collaborated with leadership to ensure training aligned with operational standards, compliance requirements, and performance expectations Maintained detailed training documentation, evaluation records, and performance tracking to support accountability and operational standards. *This is City of Scottsdale in Arizona Public Safety*