Lennard

@lennardjoaquini

Reliable, Organized, Efficient

Filippijnen
Engels, Tagalog
Sommige informatie wordt in het Engels weergegeven.
Over mij
Results-driven Virtual Assistant, Customer Experience Specialist, and Team Lead with 4+ years of experience in data operations, customer support, and collections. Recognized for leadership, process improvement, and operational excellence in fast-paced environments. Proven ability to manage high-volume workloads, optimize workflows, and deliver exceptional client experiences.... Lees meer

Skills

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lennardjoaquini
Lennard
offline • 
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Bekijk mijn diensten

Online research
I will handle data entry, web research, excel, and accurate data organization
VanafUS$ 20 / projectMeer informatie
Algemene assistentie
I will be your business virtual assistant for admin, data entry and research tasks
VanafUS$ 50 / projectMeer informatie

Portfolio

Werkervaring

Virtual Assistant / Account Coordinator

Remote CoWorker (Client: ODM World)

Sep 2025 - Feb 2026 • 5 mos

Provided virtual assistant support during a website migration project by uploading and formatting WordPress content, organizing structured page layouts, and managing backend content updates. Designed custom website icons using Adobe Photoshop and helped maintain visual consistency and organization across the website while supporting the team in keeping the project on schedule.

Customer Experience Specialist – Digital

EMAPTA (Client: InDebted Australia) • Fulltime

Mar 2025 - Oct 2025 • 7 mos

Handled non-voice collections through email and SMS, assisting customers with account inquiries, payment arrangements, and dispute resolution while maintaining a positive and professional digital customer experience. Strengthened customer engagement through efficient issue resolution and consistent communication.

Customer Care Specialist (Blended)

EastWest BPO • Fulltime

Apr 2024 - Feb 2025 • 10 mos

Delivered multichannel customer support via calls, email, and chat, assisting customers with orders, refunds, complaints, and account concerns while maintaining accurate system records. Recognized as Top 3 Agent and Overall Top Agent (WE1020) and served as a Point of Contact, helping support team operations and assisting teammates in resolving customer concerns.