l
lienkoungalda

Gaël D

@lienkoungalda
4,3(1)

Social Media Manager, Design, Reels, Ads and Client Care

Senegal
Engels, Frans
Sommige informatie wordt in het Engels weergegeven.
Over mij
Great content gets attention. Great customer care keeps it. I help SMEs and entrepreneurs grow on social media: strategy, content, flyers & visuals, Reels, ads, community management and client support, all from one reliable expert. 7+ years in customer relations, French and English (native French). Fast replies, calm under pressure, zero micromanagement. ✔ Social media & community management ✔ Flyers, visuals & editorial design ✔ Reels & motion video ✔ Facebook, Instagram, LinkedIn & TikTok Ads ✔ Client support & lead follow-up Message me: I reply within 24h!... Lees meer

Skills

l
lienkoungalda
Gaël D
offline • 
Gemiddelde reactietijd: 11 uur

Bekijk mijn diensten

Social media management
I will be your bilingual french and english social media manager for small business
VanafUS$ 65 / projectMeer informatie
Betaalde social media
I will set up and manage your facebook and instagram ads campaign
VanafUS$ 45 / projectMeer informatie

Portfolio

Werkervaring

Executive Virtual Assistant & Lead Manager

Freelance / Remote

Jul 2019 - Present • 7 yrs 3 mos

Medical Agenda Management: Managed high-volume scheduling for francophone health professionals using Doctolib and ClicRDV, reducing no-shows by 15%. ➤CRM & Lead Ops: Streamlined lead pipelines in HubSpot and Zoho, ensuring 100% data accuracy for sales teams. ➤Customer Success: Handled 50+ daily inquiries via Zendesk and Freshdesk, maintaining a 95%+ satisfaction rating. ➤Executive Support: Managed complex calendars and travel itineraries across multiple time zones (GMT, CET, EST).

Content Creator & Graphic Designer

Freelance • Freelance

Feb 2018 - Present • 8 yrs 8 mos

Visual Content Production: Designed 500+ high-conversion ad creatives and social media assets using Photoshop and Illustrator. ➤Video Virality: Edited 100+ Short-form videos (Reels/TikTok) using Premiere Pro and After Effects, resulting in multiple videos surpassing 50k+ views. ➤Editorial Design: Formatted professional E-books and multi-page layouts in InDesign for international authors. ➤Brand Identity: Developed consistent visual guidelines for startups, from logo creation to social media templates in Canva Pro.

Customer Support & Sales Specialist

Moov Africa/AlloFaso/VNW & Freelance

Nov 2017 - Present • 8 yrs 11 mos

➤Bilingual Communication: Provided seamless support in French and English, bridging communication gaps for international agencies. ➤Sales Support: Conducted cold outreach and lead qualification via email and LinkedIn, generating a consistent flow of booked meetings. ➤Problem Solving: Resolved complex shipping and billing disputes for Shopify-based brands, significantly improving customer retention.

1 Reviews
4,3

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Specificering van de beoordeling
  • Communicatieniveau van de freelancer
    5
  • Kwaliteit van de levering
    5
  • Waarde van de levering
    3
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    nadiaarnaud

    CH

    Zwitserland

    Bestelling geannuleerd

    4,3

    Travailler avec Gaël est un réel plaisir. Il est force de proposition et répond rapidement aux demandes. Je le recommande les yeux fermés.

    US$ 200-US$ 400

    Prijs

    3 weken geleden

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