Lingshuo

Subject Matter Expert

Diebold Nixdorf • Fulltime

Jul 2017 - Apr 2026 • 8 yrs 9 mos

Team & Resource Management ● Planned daily schedules, service routes, and workload allocation for a team of 4 field technicians, ensuring timely coverage across Singapore ● Coordinated manpower, tools, and equipment for deployment projects, balancing urgent service calls with project deadlines Project Deployment & Technical Support ● Led Retail 4 and other system upgrade projects, deploying POS terminals, self-service kiosks, and PCs across 5–6 retail locations per project, with 2–6 machines per store ● Maintained and supported 20–30 units of kiosks, POS systems, and PCs across multiple sites, ensuring high uptime and reliable operation ● Diagnosed and resolved complex technical issues, serving as the primary escalation point for field teams and customer stakeholders Cost Optimization & Vendor Management ● Identified and switched to a more cost-effective supplier for spare parts and materials, achieving significant cost savings without compromising quality ● Coordinated with 3–4 key vendors for parts procurement, equipment repairs, and replacement, improving supply reliability and reducing lead times Problem Solving & Process Improvement ● Permanently resolved recurring technical issues through systematic root-cause analysis — eliminating repeat breakdowns and reducing unnecessary service visits ● Implemented preventive measures based on failure patterns, improving system reliability and customer satisfaction