Lis C

Freelance Technical Writing & Document Support

Freelancing Career • ZZP

Jul 2014 - Present • 11 yrs 10 mos

During my freelance work, I support clients across multiple sectors, delivering clear, structured, and user-focused documentation. My work emphasizes adaptability to different audiences and industries while maintaining consistency, accuracy, and alignment with client goals and brand standards. Content Development — I develop policy manuals, training materials, proposals, and standard operating procedures (SOPs), tailoring content to specific organizational needs and end-user requirements. Editing — I edit content for tone, clarity, concision, and consistency, ensuring alignment with brand voice and improving overall readability and usability. Content Design — I design custom document templates to support consistency, scalability, and efficient content reuse across deliverables. Structure — I advise on information architecture, organizing content for logical flow, accessibility, and ease of navigation across a variety of document types. This work strengthens my ability to apply technical writing principles across industries, manage diverse content needs, and deliver polished, effective documentation.

Technical Publications Intern

Kenworth Truck Co. • Fulltime

Jul 2025 - Aug 2025 • 1 mo

During my Technical Publications Internship, I began working solely with Peterbilt’s technical publications team. Midway through the internship, PACCAR corporate merged the Peterbilt and Kenworth technical publications teams into a unified organization focused on improving consistency, content reuse, and workflow efficiency across both brands. Structured Authoring — I authored structured content using Oxygen XML Editor within a DITA-based environment, ensuring modularity, reuse, and adherence to established style and safety standards. Technical Editing — I edited technical documentation for clarity, concision, and consistency, offering 400+ comments in collaborative reviews to improve readability, terminology alignment, and formatting accuracy. Content Management — I audited 33+ post-migration bookmaps within a CMS/CLS environment, identifying structural issues, missing topics, and inconsistencies to support content integrity and quality assurance. Information Architecture — I applied structured authoring principles to maintain logical topic hierarchy, support content reuse, and contribute to cross-brand documentation alignment through standardized organization and formatting. This experience strengthened my skills in structured authoring, technical editing, and content quality assurance within a large-scale documentation environment.

Foundational Administrative Roles

Not Found • Fulltime

Jun 1997 - Aug 2011 • 14 yrs 2 mos

Having spent many years as an Office Administrator, as well as holding other temporary administrative roles in diverse office environments, I am well-qualified to support administrative and documentation needs that enable efficient, consistent business operations. My work emphasizes organization, clarity, and reliability across both user-facing and internal communications. Documentation — I created user-facing and internal documents, forms, and communications, ensuring clarity, usability, and alignment with organizational needs. Editing — I edited content for accuracy, tone, and consistency, improving readability and maintaining professional standards across materials. Content Management — I supported document control processes, including versioning, formatting consistency, and file organization to ensure accessibility and accuracy. Organization — I contributed to cross-functional workflows by organizing information logically and supporting efficient document creation and distribution. This experience strengthened my ability to manage documentation in fast-paced environments, support operational consistency, and deliver clear, reliable communication.