Linda

Business Automation & Tax Support Specialist

Joey Speakes Fitness

Jan 2025 - Present • 1 yr 4 mos

Worked closely with Joey Speakes Fitness to support daily business operations, client communication, and digital growth systems. Assisted in creating organized workflows that improved efficiency, client response time, and overall customer experience. Managed customer inquiries across communication channels, handled lead follow-up processes, and helped maintain consistent engagement with new and existing clients. Supported onboarding systems for new fitness clients by organizing intake information, scheduling consultations, and ensuring smooth communication throughout the enrollment process. Helped implement automation systems for faster communication, including WhatsApp messaging workflows, reminder systems, and customer support processes. Assisted in reducing manual tasks by improving operational structure and setting up streamlined systems for appointments, follow-ups, and recurring client communication. Provided administrative support such as calendar coordination, task management, data organization, and maintaining accurate records. Helped monitor client requests, track progress updates, and ensure timely responses to maintain a professional brand image. Contributed to digital growth efforts by supporting promotional campaigns, organizing customer databases, and improving retention systems. Worked to ensure the business operated smoothly while allowing the brand owner to focus more on coaching and client results. Focused on professionalism, reliability, confidentiality, and delivering structured support that improved daily operations and client satisfaction.