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Nederlands
$
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Bilingual VA
Skills

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Marketing & Communications Intern | Customer Services LAM
Siemens Healthineers • Parttime
Jul 2024 - Dec 2025 • 1 yr 5 mos
Idealized and led the Feedback Solidário project in partnership with GRAACC, managing timeline, budget, and stakeholder alignment to increase customer engagement. Supported Brazilian e-commerce operations by acting as a bridge between international IT and local teams. Managed weekly data submissions to global headquarters, ensuring SAP report accuracy. Developed quarterly KPI reports on customer satisfaction and managed critical End of Support (EoS) communications and process standardization.