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lucylenz

Lucy Lenz

@lucylenz

Support Specialist

Brazilië
Portugees, Engels, Spaans
Sommige informatie wordt in het Engels weergegeven.
Over mij
Technical support and help desk services focused on fast issue resolution and clear communication. Experience supporting high volumes of websites and hosting environments, including WordPress, DNS, and server troubleshooting. Services include bug fixing, malware cleanup, Cloudflare and domain setup, SSL and email issues, performance optimization, and general IT support. All work is root-cause driven to prevent repeat issues.... Lees meer

Skills

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lucylenz
Lucy Lenz
offline • 
Gemiddelde reactietijd: 1 uur

Bekijk mijn diensten

Technische ondersteuning
I will provide IT help desk support and fix technical issues fast
VanafUS$ 25 / projectMeer informatie

Werkervaring

IT_Force

Help Desk

IT Force • Fulltime

Jan 2020 - Feb 2026 • 6 yrs 1 mo

Provided technical support across multiple websites and hosting environments, handling a high volume of support tickets daily. Diagnosed and resolved issues related to WordPress, DNS, SSL, email configuration, and server errors. Performed malware cleanup, plugin and theme troubleshooting, and performance optimization. Managed domain and Cloudflare configurations, including DNS records and caching issues. Maintained clear communication with users, documented resolutions, and ensured issues were fully resolved at the root level to prevent recurrence.