I will provide email customer support for your ecommerce store

Need reliable customer support for your ecommerce store?

I'm Ludivine, a project manager who handles customer service for two online stores. I help businesses keep customer enquiries organised and provide clear, professional replies.

I can help with:

• Customer emails and agreed social media messages
• Order status and delivery tracking
• Returns, exchanges and refund requests
• Complaints and product enquiries
• Follow-ups with your team or carriers
• A summary of handled requests for Standard and Premium packages

I work with Shopify, Gmail and Excel, and can adapt to other ecommerce platforms with your guidance. I follow your policies, tone of voice and approval rules.

Each package includes a fixed TOTAL number of working hours, shared across the agreed tasks, setup and reporting. Support is provided during scheduled sessions, with weekday and weekend availability agreed in advance.

Please message me before ordering so we can confirm your platform, support languages, workload and available time slots.

Looking for ongoing support? We can discuss a regular arrangement suited to your needs.