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Over mij
I build and audit AI-powered customer service systems — chatbot logic, knowledge base accuracy (RAG), and structured QA.
Background: I work on a live AI automation system handling thousands of daily customer interactions across multiple regulated markets. I designed the QA framework used to evaluate every AI response — checking for hallucinations, policy compliance, and resolution quality — and trained the team that runs it.
I don’t just build a chatbot and hand it over. I test it the way production systems get tested, so errors get caught before your customers do.... Lees meer