
Usman
AI AUTOMATION AND CRM INTEGRATION EXPERT
Skills

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Werkervaring
Self Employed
Freelance • 2 yrs 8 mos
AI Voice & CRM Automation Specialist
Jan 2024 - Present • 2 yrs 7 mos
Design and implement AI-powered customer communication systems by integrating CRM platforms, voice AI, chatbots, and workflow automation tools. Build intelligent solutions that automate lead qualification, appointment scheduling, customer support, and CRM synchronization. Develop end-to-end automation connecting Microsoft Dynamics 365, HubSpot CRM, Vapi, Voiceflow, Landbot, YouTube, Runway, and Aiva to streamline customer interactions and improve operational efficiency.
AI Voice Agent for Real Estate Lead Qualification
Jan 2026 - Feb 2026 • 1 mo
Designed and configured an AI voice assistant to answer inbound property inquiries, qualify potential buyers, collect customer details, schedule appointments, and automatically sync lead information with HubSpot CRM. Integrated workflow automation reduced manual follow-ups and improved lead response times.