m
makram40

makram

@makram40

Customer Support E Commerce Quality Analyst

Egypte
Engels, Italiaans, Arabisch
Sommige informatie wordt in het Engels weergegeven.
Over mij
Customer Support & E-commerce professional with 15+ years of experience across customer service, e-commerce, retail, tourism, and BPO. I've supported major international e-commerce accounts including Amazon Retail, YNAP, Uber Eats, SHEIN, and TEMU, handling orders, delivery issues, returns, refunds, complaints, and customer communication across chat, email, and phone. My experience also includes Quality Evaluation / Quality Analyst.... Lees meer

Skills

m
makram40
makram
offline • 
Gemiddelde reactietijd: 1 uur

Bekijk mijn diensten

Klantenservice
I will professional shopify ecommerce customer support
VanafUS$ 10 / projectMeer informatie
Klantenservice
I will provide quality ecommerce customer support
VanafUS$ 25 / projectMeer informatie

Portfolio

Werkervaring

Teleperformance

Customer Support Specialist & Quality Analyst

Teleperformance • Fulltime

Mar 2021 - Dec 2025 • 4 yrs 9 mos

Provided professional customer support through email, live chat, and ticketing systems. Managed customer inquiries, orders, refunds, complaints, and escalations while maintaining high service quality. Worked with platforms such as Shopify, Zendesk, and Gorgias and performed quality checks to improve customer experience.