Nadeem

IT Support Engineer

EMTECH Computer Co. LLC, Abu Dhabi • Fulltime

Nov 2024 - Present • 1 yr 6 mos

Working as an IT Support Engineer at EMTECH Computer Co. LLC, I am responsible for managing and supporting IT operations for multiple clients across different industries. My role involves providing L1 and L2 technical support through both remote and on-site assistance, ensuring minimal downtime and smooth daily operations. I support and maintain Microsoft Windows Server environments, Active Directory and Microsoft 365 services including Exchange, Outlook, Teams, and OneDrive. I handle user account management, including user creation, password resets, group policy management, and access control. I actively monitor servers, systems, and network services to ensure optimal performance, reliability, and security. I also manage core services such as DNS, DHCP, and file/print services while assisting in system upgrades, patch management, and service improvements. My responsibilities include installation, configuration, and troubleshooting of desktops, laptops, printers, VoIP phones, and other IT hardware. I diagnose and resolve hardware, software, and network-related issues, apply security updates, and implement endpoint protection solutions. I assist clients with IT infrastructure planning and provide solutions based on requirement analysis. Additionally, I escalate complex issues to L3 support when required and work closely with the IT Manager and cross-functional teams on ongoing projects. I maintain proper documentation, follow IT best practices, and ensure high levels of client satisfaction through timely and effective technical support.

Remote IT Support

Upwork • Freelance

Mar 2019 - Sep 2024 • 5 yrs 6 mos

From 2019 to 2024, I worked as a freelance IT support engineer, providing remote support to clients from different countries. I helped small businesses and individual users fix day-to-day IT issues and keep their systems running smoothly. Most of my work involved troubleshooting Windows systems, managing Microsoft 365 accounts, fixing email issues, and solving network or connectivity problems. I also helped clients set up new systems, improve performance, and secure their data with basic backup and security solutions. Over time, I built long-term relationships with many clients by being reliable, responsive, and easy to work with. I handled multiple requests at once and made sure issues were resolved quickly to avoid downtime. This experience helped me improve not just my technical skills, but also communication, problem-solving, and understanding client needs in real situations.

Assistant IT Manager

Educational Engagement

Jul 2018 - Feb 2019 • 7 mos

During my time at the University of Sargodha, I worked in an IT support role where I handled day-to-day technical issues and supported the organization’s IT infrastructure. I was responsible for assisting users with system and network-related problems, setting up hardware and software, and ensuring that computers and communication systems were running smoothly. I also worked on configuring printers, managing backups, and maintaining system performance. Along with technical tasks, I supported users through the help desk by responding to calls and emails, resolving issues, and ensuring minimal disruption to their work. I also helped in maintaining IT inventory, evaluating new technologies, and supporting procurement activities. This role helped me build a strong foundation in troubleshooting, system administration, and user support, while also improving my communication and problem-solving skills in a professional environment.