
Mamoun
Business Process and Workflow Specialist
Skills

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Werkervaring
Quality Engineer
Philips • Fulltime
Jan 2018 - Nov 2023 • 5 yrs 10 mos
Worked in medical-device quality and process improvement across global teams. Managed and improved business and quality processes, analyzed operational data, created Excel KPI dashboards, investigated issues and supported CAPA and continuous improvement activities. Designed and implemented a SharePoint and InfoPath-based workflow system for managing requests and feedback, including routing, notifications, tracking and reporting. Created supporting procedures, user documentation and performance dashboards. Worked extensively with structured data, documentation, process analysis, reporting and practical system improvements in a highly regulated environment.