m
marggiems

Marggie M

@marggiems

Administrative Support and Customer Service Professional

Colombia
Engels, Spaans
Sommige informatie wordt in het Engels weergegeven.
Over mij
Need reliable support to keep your business organized and running smoothly? I provide Virtual Assistant, Administrative, Data Entry, and Operations Support for businesses and professionals. • Data Entry & Data Management • File & Document Organization • Email Management • Online Research • Excel & Google Sheets • Document Formatting • Task & Case Follow-up I work with Google Workspace, Microsoft Office, Notion, Slack, Teams, Zoom, Canva, Salesforce, and more. I’m organized, detail-oriented, and reliable. English & Spanish support available.... Lees meer

Skills

m
marggiems
Marggie M
offline • 
Gemiddelde reactietijd: 1 uur

Bekijk mijn diensten

Algemene assistentie
I will be your reliable virtual assistant for administrative tasks
VanafUS$ 10 / projectMeer informatie
Data typen
I will do accurate data entry and data management for your business
VanafUS$ 20 / projectMeer informatie

Werkervaring

Teleperformance

Teleperformance

Fulltime • 4 yrs

Customer Support Specialist

Apr 2021 - Mar 2025 • 3 yrs 11 mos

- Handled sensitive customer and business information confidentially. - Reviewed and verified applications by checking business information, websites, products or services offered, addresses, and eligibility requirements. - Provided multi-channel customer support across phone, chat, and email, assisting with technical issues, refunds, disputes, account inquiries, and service-related requests. - Conducted online research and data verification. - Maintained accurate customer and business records using internal systems and CRM platforms. - Managed multiple requests and high-volume workloads while maintaining accuracy and service quality.

Trainer (Internal Promotion)

Mar 2022 - Apr 2022 • 1 mo

- Conducted onboarding and retraining sessions using established training materials and service guidelines. - Monitored trainee progress and followed up on pending cases and access-related issues. - Maintained attendance and activity records using Google Sheets. - Prepared daily reports summarizing participants, activities completed, and relevant updates. - Provided guidance and support to help team members understand processes and improve their performance.