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marianamosq

Mariana M

@marianamosq

Bilingual Customer Support Representative

Uruguay
Engels, Spaans
Sommige informatie wordt in het Engels weergegeven.
Over mij
Bilingual Customer Support Specialist with 2+ years of experience providing remote customer service and technical support to users across 20+ countries in English and Spanish. Experienced in managing high-volume customer interactions through chat, email, and messaging platforms while maintaining exceptional service quality and customer satisfaction.... Lees meer

Skills

m
marianamosq
Mariana M
offline • 
Gemiddelde reactietijd: 1 uur

Bekijk mijn diensten

Klantenservice
I will provide professional bilingual customer support
VanafUS$ 15 / projectMeer informatie

Portfolio

Werkervaring

WeDoTransformations

Bilingual Customer Support Representative

WeDoTransformations

Feb 2024 - Present • 2 yrs 8 mos

Deliver customer support in English and Spanish to users across 20+ countries through Intercom, Slack, Telegram, email, and chat platforms. Assist customers with account access, onboarding, platform navigation, challenge participation, and program-related inquiries. Analyze reported issues to determine whether the root cause is related to user actions, data inconsistencies, or software functionality. Investigate, document, and report complex technical bugs to the Development Team, providing detailed descriptions, evidence, impact assessments, and step-by-step reproduction instructions. Collaborate closely with Product, Operations, and Development teams to facilitate efficient issue resolution and improve application performance. Ensure compliance with service quality standards and performance metrics while managing multiple customer interactions simultaneously.