m
mariaurrego

Maria del Pilar

@mariaurrego
4,0(1)

I help you save time in your business

Colombia
Engels, Spaans
Sommige informatie wordt in het Engels weergegeven.
Over mij
I’m a results-driven professional offering expert cold calling, virtual assistance, graphic design, and photography services to help businesses grow and operate more efficiently. I specialize in lead generation, appointment setting, customer follow-ups, email and calendar management, administrative support, and creating visually compelling content. With strong communication skills and a proactive mindset, I focus on building meaningful client relationships and delivering measurable results. Let me help you save time, increase productivity, and scale your business.... Lees meer

Skills

m
mariaurrego
Maria del Pilar
offline • 
Gemiddelde reactietijd: 2 uur

Bekijk mijn diensten

Algemene assistentie
I will be your virtual assistant in english and spanish
4,0(1)
VanafUS$ 5 / projectMeer informatie

Werkervaring

Operations Team Lead

I • Fulltime

Feb 2022 - Nov 2025 • 3 yrs 9 mos

- Led high-performing teams with 15 to 20 members across multiple campaigns by designing and executing personalized action plans aligned with individual strengths and development areas. - Managed escalated supervisor calls and payroll reviews, ensuring accuracy, compliance, and timely resolution. - Developed and implemented motivational strategies that increased team engagement, morale, and overall performance. - Consistently delivered results through weekly coaching sessions, targeted training initiatives, and structured follow-ups to support continuous agent development. - Produced detailed KPI and performance reports, enabling data-driven decision-making and driving continuous operational improvement. - Recruitment: conducted Customer Simulation Interviews (CSI) for the account, leading structured interviews and role plays to assess key competencies and select top candidates for the call center agent position. - Experience with the following CRMs: AWS, Zendesk, Oracle, Salesforce, QBO, Financial Cents, AxisCare.

1 Reviews
4,0

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Specificering van de beoordeling
  • Communicatieniveau van de freelancer
    4
  • Kwaliteit van de levering
    4
  • Waarde van de levering
    4
1-1 van 1 reviews
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    T

    tangma

    US

    Verenigde Staten

    4

    Room for improvement but available and professional. Good experience overall. Will definitely buy again. Thank you!

    Tot maximaal US$ 50

    Prijs

    5 dagen

    Looptijd

    gig

    Algemene assistentie

    Nuttig?
    Ja
    Nee