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mark_hocken

Mark H

@mark_hocken

SOPs and Workflow Optimization

Verenigde Staten
Engels
Sommige informatie wordt in het Engels weergegeven.
Over mij
I help businesses eliminate chaos with clear, effective SOPs and process documentation. I turn messy workflows into simple, repeatable systems teams can actually follow. I also build personal development frameworks that improve habits, decision‑making, and performance. If you need clarity, structure, and documentation that drives real results, I’ve got you.... Lees meer

Skills

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mark_hocken
Mark H
offline • 
Gemiddelde reactietijd: 1 uur

Bekijk mijn diensten

Bedrijfsefficiëntie en automatiseringen
I will create a business playbook with clear workflows and standards
VanafUS$ 65 / projectMeer informatie
Zakelijk
I will create a professional training manual for your team
VanafUS$ 45 / projectMeer informatie

Portfolio

Werkervaring

Sleep_Number

District Manager

Sleep Number • Fulltime

Nov 2008 - Feb 2026 • 17 yrs 3 mos

I have 17 years of experience in multi‑site retail operations, team leadership, and process improvement. I’ve managed large teams, improved daily workflows, and built systems that help businesses run more efficiently and consistently. My background includes district‑level leadership where I oversaw multiple locations, coached managers, improved communication, and implemented clear processes that reduced errors and increased productivity. Today, I use that experience to help small business owners create organized, easy‑to-follow SOPs and workflows. I focus on practical, real-world solutions that save time, reduce stress, and make daily operations smoother. I also use AI tools to speed up documentation and deliver accurate, professional results.