Mark Rushie

Principal Consultant

First Site Consulting

Apr 2012 - Present • 14 yrs 1 mo

🛡️ Cybersecurity & EDR Management: Architect and manage advanced threat protection for small-to-midsize businesses using Microsoft Defender and Norton Small Business. I specialize in reducing attack surfaces and ensuring real-time resilience against emerging threats. 📈 Strategic Growth & Retention: Developed and implemented a Customer Awareness & Security Program that drove business results, increasing client sales by an average of 15% and significantly strengthening long-term client retention. ⚙️ Full-Spectrum Software Lifecycle: Lead the onboarding and integration of diverse software suites tailored to client needs. I provide end-to-end support, including creating custom staff training documentation and delivering ongoing technical oversight.

Security and Technology Specialist

Wilkins Media • Fulltime

Jun 2021 - Apr 2024 • 2 yrs 10 mos

• 🔐 Access Governance: Managed the full identity lifecycle (IAM) and evaluated enterprise MDM tools like JAMF to ensure endpoint compliance. • ☁️ Cloud Security: Executed a 50-user migration from Exchange to Office 365, implementing modern security protocols and vulnerability assessments. • ⚙️ Lifecycle Operations: Directed seamless onboarding and hardware provisioning to maintain operational readiness for a distributed workforce. • 🛡️ Policy Enforcement: Developed and enforced endpoint security standards to ensure compliance with organizational security requirements. • 📞 Unified Communications: Architected and deployed a Microsoft Teams Voice solution for a multi-entity organization, enabling seamless, professional phone service across two states. •☁️ Enterprise Teams Administration: Administered the full Microsoft Teams environment for 300+ remote users across three distinct companies, managing governance, security policies, and cross-tenant collaboration. • 🏢 Multi-Tenant Operations: Directed IT operations for a complex corporate structure, ensuring 100% connectivity and secure identity access for a distributed, high-stakes workforce.

System Administrator

Institute for Community Living • Fulltime

Jun 2013 - Apr 2020 • 6 yrs 10 mos

• 📈 Performance-Based Promotion: Rapidly promoted from an hourly technician to a salaried System Administrator based on high-impact results, technical leadership, and unwavering commitment to enterprise uptime. • 🛡️ Ransomware Recovery & Network Resilience: Played a critical role in recovering operations following a major ransomware attack. Led the transition of 2000+ users to a secure, isolated network and reconfigured the entire print infrastructure to ensure business continuity. • ☁️ Cloud Migration & Troubleshooting: Championed the migration from on-premise Exchange to Office 365. Took full ownership of the final phase for the ACT teams, partnering directly with Microsoft Support to resolve critical mail-flow issues and ensure 100% staff connectivity. •📱 Enterprise Mobility (MDM): Directed the legacy transition from BES to MaaS360. Managed the full lifecycle of iPhone and workstation provisioning for newly acquired teams, automating the onboarding/offboarding process with custom email instructions. •🌪️ Crisis Infrastructure Management: Demonstrated "intestinal fortitude" during the post-Hurricane Sandy recovery, managing the physical and technical relocation of headquarters from Rector Street to 125 Broad Street without operational downtime. •🔐 Security Transformation: Modernized the security stack by replacing Kaspersky with Carbon Black across the enterprise. Implemented Secure Printing solutions with Konica Minolta to protect sensitive PHI and corporate data. •🛠️ Systems Optimization: Enhanced server performance by managing ESXi environments, integrating VMware tools, and maintaining terminal servers. Pushed for data integrity by migrating asset inventory from HelpStar to ServiceNow.