MARK MARY
CRM Automation Zapier Workflows AI SMS Integration Expert
Skills
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Werkervaring
Fiverr
Freelance • 4 yrs
SaaS Integration Expert Employment
May 2025 - Present • 1 yr
Implemented SaaS integration systems connecting HubSpot, Slack, Airtable, Zoho CRM, Pipedrive, Calendly, Google Sheets, Trello, ClickUp, Notion, and workflow automation platforms. Designed workflow systems automating customer onboarding, lead tracking, appointment scheduling, and task management. Created automated workflows using Zapier, Make.com, API integrations, and CRM platforms to improve productivity and operational efficiency. Configured sales pipeline automations, CRM synchronization systems, dashboard reporting workflows, and notification automations. Worked on workflow troubleshooting, webhook integrations, automation logic systems, SaaS synchronization, and customer management workflows supporting scalable business operations. Focused on workflow optimization, data automation, customer management systems, task automation, and scalable integration ecosystems.
Twilio SMS Workflow Specialist Employment
Jan 2025 - Present • 1 yr 4 mos
Built Twilio SMS workflow automation systems integrating CRM platforms, booking systems, customer notifications, and automated messaging workflows for businesses. Implemented SMS reminders, appointment notifications, customer follow-ups, missed-call text back systems, and automated lead communication workflows. Integrated Twilio SMS with HubSpot, Zoho CRM, Pipedrive, Airtable, Calendly, Google Sheets, and Zapier to automate customer communication and improve response speed. Configured notification systems, lead alerts, appointment reminders, and workflow triggers supporting automated customer management. Developed scalable messaging workflows, automated texting systems, CRM integrations, and customer onboarding automations that reduced manual communication processes and improved customer engagement. Worked on automation troubleshooting, webhook integrations, communication workflows, CRM synchronization, and real-time customer notification systems for operational workflow improvement.
CRM Integration Specialist Employment
Sep 2024 - Present • 1 yr 8 mos
Designed CRM integration systems connecting HubSpot, Zoho CRM, Pipedrive, Airtable, Slack, Calendly, Google Sheets, and Zapier automation workflows. Created automated lead routing systems, CRM dashboards, onboarding pipelines, and customer tracking systems to improve sales management and workflow efficiency. Implemented workflow automations for customer onboarding, sales pipelines, follow-up reminders, task automation, data synchronization, and booking systems. Configured CRM tagging systems, customer segmentation workflows, email notification systems, and productivity dashboards. Worked on CRM migrations, workflow optimization, lead management systems, pipeline automation, webhook integrations, and automation troubleshooting. Developed scalable CRM ecosystems supporting lead generation, customer communication, automated scheduling, and operational reporting. Focused on improving customer management workflows, automation performance, sales tracking systems, data organization, and business process automation for scalable workflow operations.