
Mark Carlson
B2B Email Writing for Follow Ups and Client Communication
Skills

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Werkervaring
Senior Support Engineer
Solifi • Fulltime
Nov 2021 - Present • 4 yrs 6 mos
Work in a B2B SaaS environment managing and supporting a range of small- to large-ticket clients in the lease and finance industry. Responsible for professional client communication across support cases, follow-ups, issue resolution, and process improvement initiatives. Regularly write and refine clear, professional emails for client updates, next-step follow-ups, re-engagement of inactive cases, and coordination across internal and external stakeholders. Collaborate with sales and customer success teams to support client communication workflows. Focus on clarity, tone, and structure to ensure effective communication with business decision-makers.