
Mark Michael
Quick one what happens after a lead comes in
Skills

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Portfolio
Werkervaring
CRM Integration Specialist
Upwork • Freelance
May 2025 - Present • 1 yr
CRM setup, CRM automation, CRM integration, lead management, pipeline management, client tracking, contact management, workflow automation, sales funnel, customer follow-up, email automation, sales automation, marketing automation, appointment booking, lead nurturing, deal tracking, customer retention, conversion tracking, lead importation, lead storage, reporting.
CRM Specialist
Fiverr • Freelance
May 2024 - Present • 2 yrs
Managed CRM setup, CRM integration, and CRM automation for small businesses and service-based clients. Handled lead management, contact management, pipeline management, sales funnel setup, customer follow-up, email automation, workflow automation, and client tracking. Supported sales automation, marketing automation, appointment booking, lead nurturing, deal tracking, customer retention, conversion tracking, and reporting. Worked with HubSpot, Salesforce, GoHighLevel, Zoho CRM, Pipedrive, Zapier, Twilio, Mailchimp, ActiveCampaign, Airtable, Google Sheets, and WhatsApp automation tools to improve sales process, lead importation, lead storage, and customer communication. Focused on building scalable workflows, reducing manual tasks, and improving sales performance for CRM, sales, and marketing teams.