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Fiverr Pro
Nederlands
$
USD
Maryann
@marykelyn
Level 2
Customer Success and Customer Support
Nigeria
Engels
Over mij
I help Ecommerce business and remote teams deliver real-time support that keeps customers loyal and revenue flowing.
For the past 4 years, I’ve handled everything from chat/email queues and order issues to Klarna disputes, warranty claims, and pre-sale questions, while keeping communication clear, and on-brand. I work independently, respond quickly, and take full ownership so your team can focus on growth.
What I’m great at:
Customer Care that feels human: Empathetic, solution-first replies that de-escalate tense moments and turn unhappy users into fans.
Let’s connect today.
Skills
Maryann
US$ 10/uur
offline •
Gemiddelde reactietijd: 1 uur
Bekijk mijn diensten
Algemene assistentie
I will provide virtual assistant for admin support
Klantenservice
I will provide customer service for your business
Wil je op uurbasis werken?
Vertel Maryann wat je nodig hebt.
US$ 10
/
uurPortfolio
Werkervaring
Technical Customer Support
Credit Veterans • Freelance
Dec 2024 - Jan 2026 • 1 yr 1 mo
• Walk clients through reading credit reports across all three bureaus; explain score differences (model/timing), and set expectations (30–45-day bureau response windows). • Guide clients through IdentityIQ/SmartCredit setup and monthly refresh; capture PDFs/screenshots with current report dates to support disputes. • Collect and verify dispute documentation (photo ID, proof of address, settlement letters); ensure secure handling and accurate association with the client record. • Initiate/support address corrections and personal-info updates; request removal of obsolete/incorrect addresses to reduce mixed-file risks. • Handle payment questions, failed renewals, and plan changes; coordinate with billing to prevent service gaps and keep clients informed.
30 Reviews
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Specificering van de beoordeling
- Communicatieniveau van de freelancer
- Kwaliteit van de levering
- Waarde van de levering
1-5 van 30 reviews
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Meest relevant
batoolha
Jordanië
Truly impressed with her prompt responses and quick delivery. Beyond providing exceptional work, she's kind and cooperative. Highly recommend 👌
Nuttig?
londoner6
Ierland
Lopende samenwerking
Nuttig?
londoner6
Ierland
Lopende samenwerking
Maryann delivered above expectations was a pleasure to work with highly recommend and will work with her again. Sharon
Nuttig?
creativeatty
Verenigde Staten
Lopende samenwerking
Excellent to work with, would definitely rehire. Great attention to detail.
Nuttig?
stanbuz
Verenigde Staten
Nuttig?
