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marythefairy22

Maryam Althiban

@marythefairy22

Customer Success Client Success Specialist

Saoedi-Arabië
Engels, Arabisch
Sommige informatie wordt in het Engels weergegeven.
Over mij
I am an Operations and Customer Success professional with 4+ years of experience in student services, account coordination, and operational support. I am skilled in Salesforce, SAP, and CRM systems, and case management. I have a proven ability to improve processes, manage client accounts, and drive revenue in educational and corporate environments.... Lees meer

Skills

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marythefairy22
Maryam Althiban
offline • 
Gemiddelde reactietijd: 1 uur

Bekijk mijn diensten

Data typen
I will an assistant with experience in customer service
VanafUS$ 20 / projectMeer informatie

Werkervaring

British_Council

Customer Service Representative

British Council • Fulltime

Jun 2024 - Present • 1 yr 11 mos

Managed B2B student accounts, registrations, placement tests, and corporate client communication Successfully closed 1,000+ student cases, maintaining high service quality and response times Generated SAR 1.2M+ in annual revenue through lead conversion and class enrollment support Opened and coordinated multiple classes using qualified leads, contributing to operational planning and capacity management Provided tailored support for SEND students, collaborating with teaching and academic teams for inclusive service Maintained accurate student records, processed payments, and coordinated with Finance and Operations teams Used Salesforce, SAP, CMS2, and SRS for case management, reporting, and operational efficiency

Call Centre Representative

Bmask • Fulltime

Nov 2023 - Feb 2024 • 3 mos

Managed client inquiries and maintained high satisfaction levels Tracked KPIs, updated databases, and prepared operational reports Supported scheduling, documentation, and inter-department operations