
M. Muniz
Data Analyst
Skills

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Werkervaring
Tata Consultancy Services
Fulltime • 2 yrs 7 mos
IT Operations Technician
Mar 2026 - Sep 2026 • 6 mos
Responsible for Incident Management and Tracking, technical analysis, and reporting. Managed and created workflows to optimize operational efficiency. Applied technical solutions using a variety of tools to ensure SLA adherence and customer satisfaction within the Dipartimento unit in Montevideo.
General Operations Engineer & Coordinator
Nov 2024 - Feb 2026 • 1 yr 3 mos
Led incident management and tracking efforts while overseeing infrastructure management. Responsible for the analysis and management of technical documentation. Utilized a diverse tech stack including Linux and Mainframe systems to maintain operational stability and documentation accuracy.
Operations Lead
Jan 2024 - Nov 2024 • 10 mos
Served as the Operations Lead focusing on Incident Management and Tracking. Ensured that technical issues were identified, tracked, and resolved efficiently to maintain system uptime. Applied expertise in Linux environments and MySQL database management to support daily operations.