Maya Vance

Lead Make.com & AI Automation Architect

Jan 2016 - Present • 10 yrs 10 mos

As a Lead Make.com & AI Automation Architect, I design, deploy, and maintain mission-critical workflow automation systems for modern businesses, digital agencies, and eCommerce brands. My focus is on eliminating repetitive manual bottlenecks, synchronizing disconnected software stacks, and building self-healing automation pipelines that execute flawlessly in the background 24/7. Core Responsibilities & Technical Execution: • Advanced Scenario Architecture: Built 150+ complex Make.com scenarios utilizing multi-branch Routers, Array Aggregators, Iterators, and native Data Stores to execute high-volume data operations. • Custom API & Webhook Engineering: Integrated proprietary endpoints and non-native tools using Make’s HTTP module, custom Webhooks, OAuth2 authentications, and JSON/XML data transformations. • CRM & Database Synchronization: Built bi-directional, real-time data syncs across Airtable, Google Sheets, HubSpot, Salesforce, and Notion, eliminating data silos and double entry. • AI Agent Workflows: Built autonomous pipelines integrating OpenAI (ChatGPT) and Anthropic with Make.com to automate lead qualification, content extraction, and dynamic customer communications. • Resilient Error Directives: Engineered custom error-handling routines (Commit, Rollback, Resume, Break) to prevent data loss during API limits or server timeouts, achieving a 99.9% execution rate. • Migrations & Optimization: Audited legacy workflows, successfully migrating multi-step systems from Zapier to Make.com, cutting client monthly SaaS operations costs by up to 45%. Key Credentials: • Make Academy: Make Advanced Certified • Make Academy: Automation to AI Agents (Advanced)

Process Automation & RPA Developer

Jan 2016 - Present • 10 yrs 10 mos

Serving as a Process Automation & RPA Developer, I designed and deployed robotic process automation (RPA) workflows and cloud automations for enterprise clients and departmental operations. My work focused on eliminating high-volume, repetitive manual data entry, standardizing Standard Operating Procedures (SOPs), and connecting legacy desktop applications to modern cloud systems. Core Responsibilities & Technical Execution: • Microsoft Power Automate & RPA Bots: Developed attended and unattended automation flows using Microsoft Power Automate (formerly Flow) and UiPath to extract, validate, and migrate data across legacy on-premise software and web portals. • Document Processing & OCR: Implemented automated document processing pipelines using AI Builder and optical character recognition (OCR) to extract unstructured data from vendor invoices, contracts, and PDFs directly into ERP databases. • Back-Office & Financial Reporting: Automated end-of-month financial reconciliation, payroll cross-checks, and automated Excel data compilation, eliminating human reporting errors and reducing turnaround time by 75%. • System Monitoring & Security: Established rigorous audit trails, secure credential vaults, and automated exception logging to maintain compliance, data privacy, and immediate notification of workflow halts. • Process Mapping & Optimization: Collaborated with cross-functional department heads to analyze existing business bottlenecks, translating complex business requirements into scalable technical flowcharts. Key Credentials & Foundation: • Microsoft Certified: Power Automate RPA Developer Associate (PL-500) • UiPath Academy: Automation Solution Architect Professional