
Mayank Singh
Citrix and VDI Expert, Fast Issue Resolution
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Senior Analyst
DXC Technology • Fulltime
Aug 2021 - Present • 4 yrs 9 mos
Resolved multiple Citrix VDI login and launch issues, improving user access and reducing downtime. Managed and supported Citrix Virtual Apps & Desktops environments, ensuring stable performance. Troubleshot Azure Virtual Desktop and VM-related issues, improving system reliability. Reduced incident resolution time by quickly identifying root causes and applying effective fixes. Supported Windows Server and Remote Desktop Services (RDS) environments for end users. Handled user connectivity, profile, and session-related issues in VDI environments. Worked with Citrix Studio and Director for monitoring, management, and troubleshooting Assisted in maintaining high system availability with minimal service disruption. Provided remote technical support and ensured timely resolution of user issues.