May Marie C.

Course Developer & GoHighLevel CRM Automation Specialist

Jan 2025 - Present • 1 yr 8 mos

Design and implement digital learning and business systems for coaches, consultants, educators, course creators, and knowledge-based businesses, with a focus on course development, client journeys, CRM, and automation. • Develop and structure online course content and learning experiences based on business goals and learner needs • Organize course architecture, content flow, onboarding experiences, and learner journeys • Design CRM and automation workflows to organize leads, prospects, clients, and follow-up processes • Build and configure GoHighLevel workflows, pipelines, forms, triggers, and automated communication sequences • Map client journeys from lead capture through qualification, booking, onboarding, and ongoing engagement • Identify manual processes and opportunities for automation and operational improvement • Support funnel, website, and digital experience implementation where needed • Document workflows and systems to make processes easier for business owners and teams to manage My approach combines learning experience design, business process thinking, CRM architecture, and automation to help knowledge-based businesses turn expertise into organized, scalable digital systems.

Operations Coordinator & Executive Assistant

May 2024 - Aug 2026 • 2 yrs 3 mos

Supported founders and business owners with day-to-day operations, executive support, project coordination, digital systems, and business administration across multiple ongoing initiatives. • Coordinated projects, priorities, deadlines, and follow-up activities across multiple workstreams • Supported founders with research, documentation, communications, and operational coordination • Organized information, files, workflows, and business processes to improve day-to-day efficiency • Maintained project documentation, task tracking, and operational updates across digital platforms • Supported marketing, content, website, and digital business initiatives as needed • Assisted with CRM, lead management, data organization, and business system tasks • Researched tools, platforms, processes, and business opportunities to support decision-making • Created and maintained SOPs, documentation, and process improvements • Worked across Google Workspace, project management, CRM, marketing, and digital business platforms This role expanded my experience from task-based support into business operations, project coordination, systems organization, and strategic execution.