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mbola_sitraka

Mbola R

@mbola_sitraka

BPO and Banking Quality Assurance KYC Compliance Analyst

Madagascar
Malagassisch, Frans, Engels
Sommige informatie wordt in het Engels weergegeven.
Over mij
Hi! I’m Sitraka, a Quality Assurance Specialist and KYC Compliance Analyst with extensive hands-on experience in BPO, banking back-office operations, and customer service optimization. I help financial institutions, fintechs, and customer-centric businesses maintain high operational standards, streamline processes, and ensure regulatory compliance.... Lees meer

Skills

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mbola_sitraka
Mbola R
offline • 

Bekijk mijn diensten

Klantsucces
I will do customer support quality assurance or kyc compliance check
VanafUS$ 20 / projectMeer informatie

Werkervaring

ADM_VALUE

Quality and Training Manager

ADM VALUE • Fulltime

Jun 2025 - Aug 2026 • 1 yr 2 mos

Responsible for quality and performance monitoring, including KPI tracking (quality, productivity), audits, reporting, and calibration sessions. Manages resources and schedules, including leave administration and attendance tracking. Leads training engineering by designing educational modules and conducting initial and continuous training for individual progression. Drives continuous improvement through gap analysis and operational process optimization.